AnonymousCustomer2026-07-01
Deposits 3★Grievance 2★Charges 1★
Locker charges went up mid-year with no notice at all.
3.5Overall / 5
270Detailed reviews
4,32,198Community votes
#24Bankerpedia 30
AI summary
of 270 customer reviews
Updated 15 Aug 2026
Customers collectively report a positive experience with Deposits, giving it the highest score. The weakest area is Grievance redressal, where customers have expressed dissatisfaction. Staff behaviour and Loans also receive relatively high scores, indicating a decent overall experience. However, the bank needs to improve its Grievance redressal to better serve its customers.
+ Deposits+ Staff behaviour+ Loans− Grievance redressal
Every rating and comment below is written by a verified member. This summary is generated from those aggregated scores and refreshed daily. It is community sentiment, not a statement of fact about the bank.
How customers rate IndusInd Bank
Each area is scored out of 5 by verified members who actually bank here.
| What customers rate | Score | Stars | Ratings |
|---|---|---|---|
| Staff behaviour | 3.7/5 | ★★★★★ | 164 |
| Digital banking | 3.3/5 | ★★★★★ | 118 |
| Loans | 3.6/5 | ★★★★★ | 48 |
| Deposits | 3.9/5 | ★★★★★ | 100 |
| Grievance redressal | 2.7/5 | ★★★★★ | 130 |
| Charges & transparency | 3.6/5 | ★★★★★ | 104 |
Scores are adjusted for how many people rated, so a bank with a handful of ratings cannot outrank one with thousands. Star ratings do not affect the Bankerpedia 30 ranking, which is built only from positive and negative votes.
What people are saying
Real one-line experiences, newest first.
Anjali RaoCustomer2026-07-08
Digital 1★Grievance 2★
Net banking was down for two full days, zero communication.
Ramesh IyerCustomer2026-07-15
Staff 5★Digital 4★Deposits 4★
New account opening took twenty minutes start to finish.
Ishita GhoshBanker25d ago
Digital 5★Deposits 4★
Opened an RD online in under ten minutes, no branch visit.
AnonymousCustomer2026-06-04
Staff 4★Loans 5★Charges 4★
Car loan rate they quoted was the rate I actually got.
Lakshmi SubramanianCustomer2026-06-11
Staff 4★Loans 4★Charges 5★
They waived the processing fee when I asked, no drama.
Ganesh PatilCustomer2026-06-18
Staff 4★Grievance 5★
Raised a complaint on Monday, got a call back Tuesday morning.
Kavita BansalCustomer2026-06-25
Digital 5★Grievance 4★
App has not crashed once in eight months of daily UPI use.
AnonymousCustomer2026-07-02
Staff 5★Digital 3★Deposits 4★
Branch manager sorted my KYC update in one visit, no runaround.
Anjali RaoCustomer2026-07-09
Staff 4★Deposits 3★
Friendly staff, but the branch is understaffed on weekends.
Ramesh IyerCustomer2026-07-16
Staff 3★Grievance 3★
They do resolve issues, just slower than they promise.
Ishita GhoshCustomer24d ago
Staff 5★Digital 3★
Digital side is average, staff more than make up for it.
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