AnonymousCustomer2026-07-15
Staff 5★Deposits 4★
Elderly parents were treated with real patience at the branch.
3.5Overall / 5
278Detailed reviews
1,43,225Community votes
#13Bankerpedia 30
AI summary
of 278 customer reviews
Updated 13 Aug 2026
Customers collectively report a strong experience with Deposits, scoring it 3.9 out of 5, and also appreciate the Staff behaviour and Charges & transparency, scoring them 3.7 out of 5. However, Grievance redressal is the weakest area, with a score of 2.8 out of 5. The overall sentiment is mixed, with some areas of strength and weakness.
+ Deposits+ Staff behaviour+ Charges & transparency− Grievance redressal
Every rating and comment below is written by a verified member. This summary is generated from those aggregated scores and refreshed daily. It is community sentiment, not a statement of fact about the bank.
How customers rate State Bank of India
Each area is scored out of 5 by verified members who actually bank here.
| What customers rate | Score | Stars | Ratings |
|---|---|---|---|
| Staff behaviour | 3.7/5 | ★★★★★ | 169 |
| Digital banking | 3.4/5 | ★★★★★ | 122 |
| Loans | 3.6/5 | ★★★★★ | 53 |
| Deposits | 3.9/5 | ★★★★★ | 99 |
| Grievance redressal | 2.8/5 | ★★★★★ | 135 |
| Charges & transparency | 3.7/5 | ★★★★★ | 108 |
Scores are adjusted for how many people rated, so a bank with a handful of ratings cannot outrank one with thousands. Star ratings do not affect the Bankerpedia 30 ranking, which is built only from positive and negative votes.
What people are saying
Real one-line experiences, newest first.
Rekha DasCustomer25d ago
Digital 4★Grievance 4★Charges 3★
Failed transaction refunded in two days without me chasing it.
Ajay ThakurCustomer2026-06-04
Digital 4★Loans 3★
Net banking is plain but everything I need is two taps away.
Shweta MishraBanker2026-06-11
Staff 5★Deposits 5★Charges 4★
Staff explained the whole FD ladder patiently, never felt rushed.
AnonymousCustomer2026-06-18
Staff 4★Digital 4★Deposits 4★Charges 5★
Salary account perks are genuinely useful, not just marketing.
Divya MenonCustomer2026-06-25
Grievance 3★Charges 3★
Charges are fair for the services, wish they were clearer upfront.
Rahul VermaCustomer2026-07-02
Staff 4★Loans 4★Charges 3★
Loan process was smooth, though documentation was repetitive.
Priya NairCustomer2026-07-09
Staff 3★Digital 3★Grievance 3★
Service depends entirely on which branch you walk into.
AnonymousCustomer2026-07-16
Staff 2★Grievance 3★
Counter staff kept sending me between two desks for one form.
Rekha DasCustomer24d ago
Staff 2★Grievance 1★
Called the helpline four times, got a different answer each time.
Ajay ThakurCustomer2026-06-05
Deposits 3★Grievance 2★Charges 1★
Locker charges went up mid-year with no notice at all.
Shweta MishraCustomer2026-06-12
Digital 1★Grievance 2★
Net banking was down for two full days, zero communication.
Loading more reviews