AnonymousCustomer2026-06-24
Staff 1★Grievance 2★
Rude response at the counter when I asked a basic question.
3.5Overall / 5
270Detailed reviews
2,34,866Community votes
#11Bankerpedia 30
AI summary
of 270 customer reviews
Updated 16 Aug 2026
Customers collectively report a strong experience with Deposits, scoring it 3.9 out of 5, and also appreciate Staff behaviour and Loans with a score of 3.6. However, Grievance redressal is the weakest area, scoring 2.7 out of 5. The overall sentiment is mixed, with some areas of strength and weakness. Customers have provided a total of 270 reviews.
+ Deposits+ Staff behaviour+ Loans− Grievance redressal
Every rating and comment below is written by a verified member. This summary is generated from those aggregated scores and refreshed daily. It is community sentiment, not a statement of fact about the bank.
How customers rate RBL Bank
Each area is scored out of 5 by verified members who actually bank here.
| What customers rate | Score | Stars | Ratings |
|---|---|---|---|
| Staff behaviour | 3.6/5 | ★★★★★ | 166 |
| Digital banking | 3.4/5 | ★★★★★ | 116 |
| Loans | 3.6/5 | ★★★★★ | 50 |
| Deposits | 3.9/5 | ★★★★★ | 96 |
| Grievance redressal | 2.7/5 | ★★★★★ | 132 |
| Charges & transparency | 3.6/5 | ★★★★★ | 104 |
Scores are adjusted for how many people rated, so a bank with a handful of ratings cannot outrank one with thousands. Star ratings do not affect the Bankerpedia 30 ranking, which is built only from positive and negative votes.
What people are saying
Real one-line experiences, newest first.
Aman GuptaCustomer2026-07-01
Staff 2★Loans 2★Grievance 2★
Loan file sat untouched for a month until I visited in person.
Meera JoshiCustomer2026-07-08
Digital 3★Grievance 2★Charges 2★
Debit card annual fee deducted despite the account being premium.
Arjun MehtaBanker2026-07-15
Digital 2★Grievance 3★
UPI fails often after 8pm, works fine in the morning.
AnonymousCustomer25d ago
Deposits 3★Charges 4★
Locker rent has stayed flat for three years running.
Nitin SaxenaCustomer2026-06-04
Loans 5★Charges 5★
Prepayment had zero penalty, exactly as promised at signing.
Swati KapoorCustomer2026-06-11
Staff 4★Deposits 5★
Senior citizen FD rate here beat three other banks I checked.
Imran SheikhCustomer2026-06-18
Staff 5★Deposits 4★
Elderly parents were treated with real patience at the branch.
AnonymousCustomer2026-06-25
Digital 4★Grievance 4★Charges 3★
Failed transaction refunded in two days without me chasing it.
Aman GuptaCustomer2026-07-02
Digital 4★Loans 3★
Net banking is plain but everything I need is two taps away.
Meera JoshiCustomer2026-07-09
Staff 5★Deposits 5★Charges 4★
Staff explained the whole FD ladder patiently, never felt rushed.
Arjun MehtaCustomer2026-07-16
Staff 4★Digital 4★Deposits 4★Charges 5★
Salary account perks are genuinely useful, not just marketing.
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