AnonymousCustomer2026-06-28
Staff 2★Grievance 1★
Called the helpline four times, got a different answer each time.
3.5Overall / 5
270Detailed reviews
3,54,442Community votes
#25Bankerpedia 30
AI summary
of 270 customer reviews
Updated 13 Aug 2026
Customers collectively report a positive experience with Deposits, scoring it 3.9 out of 5, and also appreciate Staff behaviour and Loans with a score of 3.6. However, Grievance redressal is the weakest area, scoring 2.7 out of 5. The bank's performance in Digital banking and Charges & transparency is average, with scores of 3.3 and 3.6 respectively.
+ Deposits+ Staff behaviour+ Loans− Grievance redressal
Every rating and comment below is written by a verified member. This summary is generated from those aggregated scores and refreshed daily. It is community sentiment, not a statement of fact about the bank.
How customers rate Punjab & Sind Bank
Each area is scored out of 5 by verified members who actually bank here.
| What customers rate | Score | Stars | Ratings |
|---|---|---|---|
| Staff behaviour | 3.6/5 | ★★★★★ | 164 |
| Digital banking | 3.3/5 | ★★★★★ | 116 |
| Loans | 3.6/5 | ★★★★★ | 48 |
| Deposits | 3.9/5 | ★★★★★ | 98 |
| Grievance redressal | 2.7/5 | ★★★★★ | 132 |
| Charges & transparency | 3.6/5 | ★★★★★ | 104 |
Scores are adjusted for how many people rated, so a bank with a handful of ratings cannot outrank one with thousands. Star ratings do not affect the Bankerpedia 30 ranking, which is built only from positive and negative votes.
What people are saying
Real one-line experiences, newest first.
Karthik ReddyCustomer2026-07-05
Deposits 3★Grievance 2★Charges 1★
Locker charges went up mid-year with no notice at all.
Sneha KulkarniCustomer2026-07-12
Digital 1★Grievance 2★
Net banking was down for two full days, zero communication.
Rajat MalhotraBanker28d ago
Staff 5★Digital 4★Deposits 4★
New account opening took twenty minutes start to finish.
AnonymousCustomer21d ago
Digital 5★Deposits 4★
Opened an RD online in under ten minutes, no branch visit.
Deepak ChoudharyCustomer2026-06-08
Staff 4★Loans 5★Charges 4★
Car loan rate they quoted was the rate I actually got.
Neha ChauhanCustomer2026-06-15
Staff 4★Loans 4★Charges 5★
They waived the processing fee when I asked, no drama.
Manish TiwariCustomer2026-06-22
Staff 4★Grievance 5★
Raised a complaint on Monday, got a call back Tuesday morning.
AnonymousCustomer2026-06-29
Digital 5★Grievance 4★
App has not crashed once in eight months of daily UPI use.
Karthik ReddyCustomer2026-07-06
Staff 5★Digital 3★Deposits 4★
Branch manager sorted my KYC update in one visit, no runaround.
Sneha KulkarniCustomer2026-07-13
Staff 4★Deposits 3★
Friendly staff, but the branch is understaffed on weekends.
Rajat MalhotraCustomer27d ago
Staff 3★Grievance 3★
They do resolve issues, just slower than they promise.
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