AnonymousCustomer2026-07-14
Digital 5★Grievance 4★
Card block through the app worked instantly when I lost my wallet.
3.6Overall / 5
278Detailed reviews
35,43,033Community votes
#7Bankerpedia 30
AI summary
of 278 customer reviews
Updated 16 Aug 2026
Customers collectively report a strong experience with Deposits, scoring it 4 out of 5, and also appreciate Staff behaviour and Loans, both scoring 3.7. However, Grievance redressal is the weakest area, with a score of 2.8. The overall sentiment is mixed, with some areas of strength and weakness. No dominant theme emerges from the reviews.
+ Deposits+ Staff behaviour+ Loans− Grievance redressal
Every rating and comment below is written by a verified member. This summary is generated from those aggregated scores and refreshed daily. It is community sentiment, not a statement of fact about the bank.
How customers rate Punjab National Bank
Each area is scored out of 5 by verified members who actually bank here.
| What customers rate | Score | Stars | Ratings |
|---|---|---|---|
| Staff behaviour | 3.7/5 | ★★★★★ | 169 |
| Digital banking | 3.4/5 | ★★★★★ | 123 |
| Loans | 3.7/5 | ★★★★★ | 54 |
| Deposits | 4.0/5 | ★★★★★ | 101 |
| Grievance redressal | 2.8/5 | ★★★★★ | 132 |
| Charges & transparency | 3.7/5 | ★★★★★ | 107 |
Scores are adjusted for how many people rated, so a bank with a handful of ratings cannot outrank one with thousands. Star ratings do not affect the Bankerpedia 30 ranking, which is built only from positive and negative votes.
What people are saying
Real one-line experiences, newest first.
Nitin SaxenaCustomer26d ago
Digital 4★Charges 5★
No hidden charges on my salary account, statement is clean.
Swati KapoorCustomer2026-06-03
Staff 4★Deposits 5★Charges 4★
FD renewal happened automatically and the rate was honoured.
Imran SheikhBanker2026-06-10
Staff 4★Loans 5★Charges 4★
Home loan approved in four days, faster than my previous bank.
AnonymousCustomer2026-06-17
Staff 4★Deposits 4★Grievance 4★
Cheque clearing is quick, never had a delay in two years.
Aman GuptaCustomer2026-06-24
Digital 3★Charges 4★
UPI works fine, but the app design feels a decade old.
Meera JoshiCustomer2026-07-01
Digital 3★Deposits 5★Charges 4★
Good deposit rates, but online FD booking is clunky.
Arjun MehtaCustomer2026-07-08
Staff 5★Digital 2★Deposits 4★
Branch service is solid, but the app really needs work.
AnonymousCustomer2026-07-15
Staff 1★Grievance 2★
Rude response at the counter when I asked a basic question.
Nitin SaxenaCustomer25d ago
Staff 2★Loans 2★Grievance 2★
Loan file sat untouched for a month until I visited in person.
Swati KapoorCustomer2026-06-04
Digital 3★Grievance 2★Charges 2★
Debit card annual fee deducted despite the account being premium.
Imran SheikhCustomer2026-06-11
Digital 2★Grievance 3★
UPI fails often after 8pm, works fine in the morning.
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