AnonymousCustomer2026-06-23
Staff 3★Deposits 3★Grievance 2★
FD premature closure took three visits to complete.
3.5Overall / 5
270Detailed reviews
2,46,887Community votes
#10Bankerpedia 30
AI summary
of 270 customer reviews
Updated 16 Aug 2026
Customers collectively report a strong experience with Deposits, giving it a score of 3.9 out of 5, based on 98 reviews. The weakest area is Grievance redressal, with a score of 2.7 out of 5 from 132 reviews. Staff behaviour and Charges & transparency are also notable strengths, with scores of 3.6 out of 5. Overall, customers have provided 270 reviews across various aspects of the bank's services.
+ Deposits+ Staff behaviour+ Charges & transparency− Grievance redressal
Every rating and comment below is written by a verified member. This summary is generated from those aggregated scores and refreshed daily. It is community sentiment, not a statement of fact about the bank.
How customers rate IDFC First Bank
Each area is scored out of 5 by verified members who actually bank here.
| What customers rate | Score | Stars | Ratings |
|---|---|---|---|
| Staff behaviour | 3.6/5 | ★★★★★ | 168 |
| Digital banking | 3.4/5 | ★★★★★ | 114 |
| Loans | 3.5/5 | ★★★★★ | 50 |
| Deposits | 3.9/5 | ★★★★★ | 98 |
| Grievance redressal | 2.7/5 | ★★★★★ | 132 |
| Charges & transparency | 3.6/5 | ★★★★★ | 102 |
Scores are adjusted for how many people rated, so a bank with a handful of ratings cannot outrank one with thousands. Star ratings do not affect the Bankerpedia 30 ranking, which is built only from positive and negative votes.
What people are saying
Real one-line experiences, newest first.
Nisha PillaiCustomer2026-06-30
Staff 3★Loans 1★Grievance 2★
Sanction letter took six weeks despite spotless paperwork.
Karthik ReddyCustomer2026-07-07
Staff 2★Grievance 2★
Complaint ticket stayed open for three weeks, no updates.
Sneha KulkarniBanker2026-07-14
Staff 3★Grievance 2★Charges 2★
Got charged for non-maintenance without any prior SMS alert.
AnonymousCustomer26d ago
Digital 2★Grievance 2★
App logs me out every few minutes during month-end.
Ayesha SiddiquiCustomer2026-06-03
Digital 4★
Biometric login on the app saved me from another PIN to remember.
Deepak ChoudharyCustomer2026-06-10
Staff 5★Deposits 3★
Queue moved fast even on a salary day, staff were organised.
Neha ChauhanCustomer2026-06-17
Digital 5★Grievance 4★
Card block through the app worked instantly when I lost my wallet.
AnonymousCustomer2026-06-24
Digital 4★Charges 5★
No hidden charges on my salary account, statement is clean.
Nisha PillaiCustomer2026-07-01
Staff 4★Deposits 5★Charges 4★
FD renewal happened automatically and the rate was honoured.
Karthik ReddyCustomer2026-07-08
Staff 4★Loans 5★Charges 4★
Home loan approved in four days, faster than my previous bank.
Sneha KulkarniCustomer2026-07-15
Staff 4★Deposits 4★Grievance 4★
Cheque clearing is quick, never had a delay in two years.
Loading more reviews