Anjali RaoCustomer8d ago
Staff 3★Digital 2★Loans 4★
Service depends entirely on which branch you walk into.
3.8Overall / 5
8Detailed reviews
5,41,477Community votes
#18Bankerpedia 30
AI summary
This bank needs 25 detailed reviews before a summary is generated. 8 so far. Add yours from Bankerpedia 30.
How customers rate ICICI Bank
| What customers rate | Score | Stars | Ratings |
|---|---|---|---|
| Staff behaviour | 3.8/5 | ★★★★★ | 6 |
| Digital banking | 3.7/5 | ★★★★★ | 2 |
| Loans | 4.0/5 | ★★★★★ | 6 |
| Deposits | 4.0/5 | ★★★★★ | 2 |
| Grievance redressal | 3.7/5 | ★★★★★ | 3 |
| Charges & transparency | 3.6/5 | ★★★★★ | 5 |
Scores are adjusted for how many people rated, so a bank with a handful of ratings cannot outrank one with thousands. Star ratings do not affect the Bankerpedia 30 ranking, which is built only from positive and negative votes.
What people are saying
Mohan KrishnanCustomer23d ago
Staff 5★Loans 4★Charges 4★
Branch manager sorted my KYC update in one visit, no runaround.
AnonymousBanker12d ago
Staff 3★Grievance 3★Charges 3★
Charges are fair for the services, wish they were clearer upfront.
Aman GuptaCustomer1d ago
Staff 3★Digital 4★Charges 2★
Service depends entirely on which branch you walk into.
Priya NairCustomer16d ago
Staff 5★Loans 3★Grievance 4★
Ombudsman escalation was not needed, they fixed it in-branch.
Harish NambiarCustomer5d ago
Loans 5★Deposits 5★Charges 5★
Senior citizen FD rate here beat three other banks I checked.
AnonymousCustomer20d ago
Loans 5★Deposits 5★Grievance 5★
FD renewal happened automatically and the rate was honoured.
Karthik ReddyCustomer9d ago
Staff 4★Loans 4★Charges 4★
They waived the processing fee when I asked, no drama.