AnonymousCustomer2026-07-07
Staff 5★Digital 4★Deposits 4★
New account opening took twenty minutes start to finish.
3.5Overall / 5
278Detailed reviews
5,41,477Community votes
#18Bankerpedia 30
AI summary
of 278 customer reviews
Updated 13 Aug 2026
Customers collectively report a strong experience with Deposits, scoring it 4 out of 5, and also appreciate the Staff behaviour and Loans, both scoring 3.7. However, Grievance redressal is the weakest area, with a score of 2.7. The overall sentiment is mixed, with some areas of strength and weakness. No dominant theme emerges from the reviews.
+ Deposits+ Staff behaviour+ Loans− Grievance redressal
Every rating and comment below is written by a verified member. This summary is generated from those aggregated scores and refreshed daily. It is community sentiment, not a statement of fact about the bank.
How customers rate ICICI Bank
Each area is scored out of 5 by verified members who actually bank here.
| What customers rate | Score | Stars | Ratings |
|---|---|---|---|
| Staff behaviour | 3.7/5 | ★★★★★ | 172 |
| Digital banking | 3.4/5 | ★★★★★ | 120 |
| Loans | 3.7/5 | ★★★★★ | 56 |
| Deposits | 4.0/5 | ★★★★★ | 102 |
| Grievance redressal | 2.7/5 | ★★★★★ | 129 |
| Charges & transparency | 3.7/5 | ★★★★★ | 109 |
Scores are adjusted for how many people rated, so a bank with a handful of ratings cannot outrank one with thousands. Star ratings do not affect the Bankerpedia 30 ranking, which is built only from positive and negative votes.
What people are saying
Real one-line experiences, newest first.
Bhavna SolankiCustomer2026-07-14
Digital 5★Deposits 4★
Opened an RD online in under ten minutes, no branch visit.
Mohan KrishnanCustomer26d ago
Staff 4★Loans 5★Charges 4★
Car loan rate they quoted was the rate I actually got.
Tanvi BhattBanker2026-06-03
Staff 4★Loans 4★Charges 5★
They waived the processing fee when I asked, no drama.
AnonymousCustomer2026-06-10
Staff 4★Grievance 5★
Raised a complaint on Monday, got a call back Tuesday morning.
Farah KhanCustomer2026-06-17
Digital 5★Grievance 4★
App has not crashed once in eight months of daily UPI use.
Rohit DeshmukhCustomer2026-06-24
Staff 5★Digital 3★Deposits 4★
Branch manager sorted my KYC update in one visit, no runaround.
Pooja ShahCustomer2026-07-01
Staff 4★Deposits 3★
Friendly staff, but the branch is understaffed on weekends.
AnonymousCustomer2026-07-08
Staff 3★Grievance 3★
They do resolve issues, just slower than they promise.
Bhavna SolankiCustomer2026-07-15
Staff 5★Digital 3★
Digital side is average, staff more than make up for it.
Mohan KrishnanCustomer25d ago
Staff 3★Deposits 3★Grievance 2★
FD premature closure took three visits to complete.
Tanvi BhattCustomer2026-06-04
Staff 3★Loans 1★Grievance 2★
Sanction letter took six weeks despite spotless paperwork.
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