AnonymousCustomer2026-06-25
Staff 2★Grievance 3★
Counter staff kept sending me between two desks for one form.
3.5Overall / 5
270Detailed reviews
24,110Community votes
#26Bankerpedia 30
AI summary
of 270 customer reviews
Updated 16 Aug 2026
Customers collectively report a positive experience with Federal Bank, particularly with Deposits, which has the highest adjusted score. The bank's weakest area is Grievance redressal, with the lowest adjusted score. Staff behaviour and Loans also receive high scores, indicating strong performance in these areas. Overall, customers seem to appreciate the bank's services, despite some concerns with grievance resolution.
+ Deposits+ Staff behaviour+ Loans− Grievance redressal
Every rating and comment below is written by a verified member. This summary is generated from those aggregated scores and refreshed daily. It is community sentiment, not a statement of fact about the bank.
How customers rate Federal Bank
Each area is scored out of 5 by verified members who actually bank here.
| What customers rate | Score | Stars | Ratings |
|---|---|---|---|
| Staff behaviour | 3.6/5 | ★★★★★ | 166 |
| Digital banking | 3.4/5 | ★★★★★ | 114 |
| Loans | 3.6/5 | ★★★★★ | 48 |
| Deposits | 3.9/5 | ★★★★★ | 98 |
| Grievance redressal | 2.7/5 | ★★★★★ | 132 |
| Charges & transparency | 3.6/5 | ★★★★★ | 104 |
Scores are adjusted for how many people rated, so a bank with a handful of ratings cannot outrank one with thousands. Star ratings do not affect the Bankerpedia 30 ranking, which is built only from positive and negative votes.
What people are saying
Real one-line experiences, newest first.
Divya MenonCustomer2026-07-02
Staff 2★Grievance 1★
Called the helpline four times, got a different answer each time.
Rahul VermaCustomer2026-07-09
Deposits 3★Grievance 2★Charges 1★
Locker charges went up mid-year with no notice at all.
Priya NairBanker2026-07-16
Digital 1★Grievance 2★
Net banking was down for two full days, zero communication.
AnonymousCustomer24d ago
Staff 5★Digital 4★Deposits 4★
New account opening took twenty minutes start to finish.
Rekha DasCustomer2026-06-05
Digital 5★Deposits 4★
Opened an RD online in under ten minutes, no branch visit.
Ajay ThakurCustomer2026-06-12
Staff 4★Loans 5★Charges 4★
Car loan rate they quoted was the rate I actually got.
Shweta MishraCustomer2026-06-19
Staff 4★Loans 4★Charges 5★
They waived the processing fee when I asked, no drama.
AnonymousCustomer2026-06-26
Staff 4★Grievance 5★
Raised a complaint on Monday, got a call back Tuesday morning.
Divya MenonCustomer2026-07-03
Digital 5★Grievance 4★
App has not crashed once in eight months of daily UPI use.
Rahul VermaCustomer2026-07-10
Staff 5★Digital 3★Deposits 4★
Branch manager sorted my KYC update in one visit, no runaround.
Priya NairCustomer2026-07-17
Staff 4★Deposits 3★
Friendly staff, but the branch is understaffed on weekends.
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