AnonymousCustomer2026-06-16
Grievance 3★Charges 3★
Charges are fair for the services, wish they were clearer upfront.
3.5Overall / 5
270Detailed reviews
4,43,287Community votes
#20Bankerpedia 30
AI summary
of 270 customer reviews
Updated 16 Aug 2026
Customers collectively report a strong experience with Deposits, scoring it 3.9 out of 5, and also appreciate Staff behaviour with a score of 3.7. However, Grievance redressal is the weakest area, scoring 2.7 out of 5. The overall sentiment is mixed, with some areas of strength and weakness. Customers have provided a total of 270 reviews.
+ Deposits+ Staff behaviour− Grievance redressal
Every rating and comment below is written by a verified member. This summary is generated from those aggregated scores and refreshed daily. It is community sentiment, not a statement of fact about the bank.
How customers rate CSB Bank
Each area is scored out of 5 by verified members who actually bank here.
| What customers rate | Score | Stars | Ratings |
|---|---|---|---|
| Staff behaviour | 3.7/5 | ★★★★★ | 166 |
| Digital banking | 3.4/5 | ★★★★★ | 116 |
| Loans | 3.6/5 | ★★★★★ | 50 |
| Deposits | 3.9/5 | ★★★★★ | 96 |
| Grievance redressal | 2.7/5 | ★★★★★ | 130 |
| Charges & transparency | 3.6/5 | ★★★★★ | 106 |
Scores are adjusted for how many people rated, so a bank with a handful of ratings cannot outrank one with thousands. Star ratings do not affect the Bankerpedia 30 ranking, which is built only from positive and negative votes.
What people are saying
Real one-line experiences, newest first.
Ganesh PatilCustomer2026-06-23
Staff 4★Loans 4★Charges 3★
Loan process was smooth, though documentation was repetitive.
Kavita BansalCustomer2026-06-30
Staff 3★Digital 3★Grievance 3★
Service depends entirely on which branch you walk into.
Sandeep YadavBanker2026-07-07
Staff 2★Grievance 3★
Counter staff kept sending me between two desks for one form.
AnonymousCustomer2026-07-14
Staff 2★Grievance 1★
Called the helpline four times, got a different answer each time.
Ramesh IyerCustomer26d ago
Deposits 3★Grievance 2★Charges 1★
Locker charges went up mid-year with no notice at all.
Ishita GhoshCustomer2026-06-03
Digital 1★Grievance 2★
Net banking was down for two full days, zero communication.
Harish NambiarCustomer2026-06-10
Staff 5★Digital 4★Deposits 4★
New account opening took twenty minutes start to finish.
AnonymousCustomer2026-06-17
Digital 5★Deposits 4★
Opened an RD online in under ten minutes, no branch visit.
Ganesh PatilCustomer2026-06-24
Staff 4★Loans 5★Charges 4★
Car loan rate they quoted was the rate I actually got.
Kavita BansalCustomer2026-07-01
Staff 4★Loans 4★Charges 5★
They waived the processing fee when I asked, no drama.
Sandeep YadavCustomer2026-07-08
Staff 4★Grievance 5★
Raised a complaint on Monday, got a call back Tuesday morning.
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