AnonymousCustomer2026-06-17
Staff 3★Grievance 3★
They do resolve issues, just slower than they promise.
3.5Overall / 5
270Detailed reviews
2,36,438Community votes
#12Bankerpedia 30
AI summary
of 270 customer reviews
Updated 15 Aug 2026
Customers collectively report a positive experience with City Union Bank, particularly with Deposits, which received the highest score. The bank's weakest area is Grievance redressal, with a significantly lower score. Staff behaviour and Loans also received relatively high scores, indicating a decent overall experience. However, the bank needs to improve its Grievance redressal process to better serve its customers.
+ Deposits+ Staff behaviour+ Loans− Grievance redressal
Every rating and comment below is written by a verified member. This summary is generated from those aggregated scores and refreshed daily. It is community sentiment, not a statement of fact about the bank.
How customers rate City Union Bank
Each area is scored out of 5 by verified members who actually bank here.
| What customers rate | Score | Stars | Ratings |
|---|---|---|---|
| Staff behaviour | 3.7/5 | ★★★★★ | 168 |
| Digital banking | 3.4/5 | ★★★★★ | 116 |
| Loans | 3.6/5 | ★★★★★ | 48 |
| Deposits | 3.9/5 | ★★★★★ | 98 |
| Grievance redressal | 2.7/5 | ★★★★★ | 130 |
| Charges & transparency | 3.6/5 | ★★★★★ | 102 |
Scores are adjusted for how many people rated, so a bank with a handful of ratings cannot outrank one with thousands. Star ratings do not affect the Bankerpedia 30 ranking, which is built only from positive and negative votes.
What people are saying
Real one-line experiences, newest first.
Farah KhanCustomer2026-06-24
Staff 5★Digital 3★
Digital side is average, staff more than make up for it.
Rohit DeshmukhCustomer2026-07-01
Staff 3★Deposits 3★Grievance 2★
FD premature closure took three visits to complete.
Pooja ShahBanker2026-07-08
Staff 3★Loans 1★Grievance 2★
Sanction letter took six weeks despite spotless paperwork.
AnonymousCustomer2026-07-15
Staff 2★Grievance 2★
Complaint ticket stayed open for three weeks, no updates.
Bhavna SolankiCustomer25d ago
Staff 3★Grievance 2★Charges 2★
Got charged for non-maintenance without any prior SMS alert.
Mohan KrishnanCustomer2026-06-04
Digital 2★Grievance 2★
App logs me out every few minutes during month-end.
Tanvi BhattCustomer2026-06-11
Digital 4★
Biometric login on the app saved me from another PIN to remember.
AnonymousCustomer2026-06-18
Staff 5★Deposits 3★
Queue moved fast even on a salary day, staff were organised.
Farah KhanCustomer2026-06-25
Digital 5★Grievance 4★
Card block through the app worked instantly when I lost my wallet.
Rohit DeshmukhCustomer2026-07-02
Digital 4★Charges 5★
No hidden charges on my salary account, statement is clean.
Pooja ShahCustomer2026-07-09
Staff 4★Deposits 5★Charges 4★
FD renewal happened automatically and the rate was honoured.
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