AnonymousCustomer2026-06-30
Digital 3★Grievance 2★Charges 2★
Debit card annual fee deducted despite the account being premium.
3.5Overall / 5
270Detailed reviews
66,642Community votes
#17Bankerpedia 30
AI summary
of 270 customer reviews
Updated 16 Aug 2026
Customers collectively report a positive experience with Central Bank of India, particularly with Deposits, which received the highest score. The weakest area is Grievance redressal, with the lowest score among all parameters. Staff behaviour and Loans also received relatively high scores, indicating a generally satisfactory experience in these areas. Overall, customers seem to appreciate the bank's services, despite some concerns with grievance redressal.
+ Deposits+ Staff behaviour+ Loans− Grievance redressal
Every rating and comment below is written by a verified member. This summary is generated from those aggregated scores and refreshed daily. It is community sentiment, not a statement of fact about the bank.
How customers rate Central Bank of India
Each area is scored out of 5 by verified members who actually bank here.
| What customers rate | Score | Stars | Ratings |
|---|---|---|---|
| Staff behaviour | 3.7/5 | ★★★★★ | 162 |
| Digital banking | 3.3/5 | ★★★★★ | 118 |
| Loans | 3.6/5 | ★★★★★ | 48 |
| Deposits | 3.9/5 | ★★★★★ | 98 |
| Grievance redressal | 2.7/5 | ★★★★★ | 130 |
| Charges & transparency | 3.6/5 | ★★★★★ | 106 |
Scores are adjusted for how many people rated, so a bank with a handful of ratings cannot outrank one with thousands. Star ratings do not affect the Bankerpedia 30 ranking, which is built only from positive and negative votes.
What people are saying
Real one-line experiences, newest first.
Rahul VermaCustomer2026-07-07
Digital 2★Grievance 3★
UPI fails often after 8pm, works fine in the morning.
Priya NairCustomer2026-07-14
Deposits 3★Charges 4★
Locker rent has stayed flat for three years running.
Praveen RanaBanker26d ago
Loans 5★Charges 5★
Prepayment had zero penalty, exactly as promised at signing.
AnonymousCustomer2026-06-03
Staff 4★Deposits 5★
Senior citizen FD rate here beat three other banks I checked.
Ajay ThakurCustomer2026-06-10
Staff 5★Deposits 4★
Elderly parents were treated with real patience at the branch.
Shweta MishraCustomer2026-06-17
Digital 4★Grievance 4★Charges 3★
Failed transaction refunded in two days without me chasing it.
Suresh KumarCustomer2026-06-24
Digital 4★Loans 3★
Net banking is plain but everything I need is two taps away.
AnonymousCustomer2026-07-01
Staff 5★Deposits 5★Charges 4★
Staff explained the whole FD ladder patiently, never felt rushed.
Rahul VermaCustomer2026-07-08
Staff 4★Digital 4★Deposits 4★Charges 5★
Salary account perks are genuinely useful, not just marketing.
Priya NairCustomer2026-07-15
Grievance 3★Charges 3★
Charges are fair for the services, wish they were clearer upfront.
Praveen RanaCustomer25d ago
Staff 4★Loans 4★Charges 3★
Loan process was smooth, though documentation was repetitive.
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