AnonymousCustomer2026-07-08
Digital 4★
Biometric login on the app saved me from another PIN to remember.
3.5Overall / 5
278Detailed reviews
5,44,223Community votes
#1Bankerpedia 30
AI summary
of 278 customer reviews
Updated 16 Aug 2026
Customers collectively report a strong experience with Deposits, scoring it 3.9 out of 5, and also appreciate the Staff behaviour and Loans, both scoring 3.7. However, Grievance redressal is the weakest area, with a score of 2.8. The overall sentiment is mixed, with some areas of strength and weakness. Customers have provided 278 reviews in total.
+ Deposits+ Staff behaviour+ Loans− Grievance redressal
Every rating and comment below is written by a verified member. This summary is generated from those aggregated scores and refreshed daily. It is community sentiment, not a statement of fact about the bank.
How customers rate Bank of India
Each area is scored out of 5 by verified members who actually bank here.
| What customers rate | Score | Stars | Ratings |
|---|---|---|---|
| Staff behaviour | 3.7/5 | ★★★★★ | 168 |
| Digital banking | 3.4/5 | ★★★★★ | 122 |
| Loans | 3.7/5 | ★★★★★ | 53 |
| Deposits | 3.9/5 | ★★★★★ | 103 |
| Grievance redressal | 2.8/5 | ★★★★★ | 131 |
| Charges & transparency | 3.6/5 | ★★★★★ | 105 |
Scores are adjusted for how many people rated, so a bank with a handful of ratings cannot outrank one with thousands. Star ratings do not affect the Bankerpedia 30 ranking, which is built only from positive and negative votes.
What people are saying
Real one-line experiences, newest first.
Rajat MalhotraCustomer2026-07-15
Staff 5★Deposits 3★
Queue moved fast even on a salary day, staff were organised.
Ayesha SiddiquiCustomer25d ago
Digital 5★Grievance 4★
Card block through the app worked instantly when I lost my wallet.
Deepak ChoudharyBanker2026-06-04
Digital 4★Charges 5★
No hidden charges on my salary account, statement is clean.
AnonymousCustomer2026-06-11
Staff 4★Deposits 5★Charges 4★
FD renewal happened automatically and the rate was honoured.
Manish TiwariCustomer2026-06-18
Staff 4★Loans 5★Charges 4★
Home loan approved in four days, faster than my previous bank.
Nisha PillaiCustomer2026-06-25
Staff 4★Deposits 4★Grievance 4★
Cheque clearing is quick, never had a delay in two years.
Karthik ReddyCustomer2026-07-02
Digital 3★Charges 4★
UPI works fine, but the app design feels a decade old.
AnonymousCustomer2026-07-09
Digital 3★Deposits 5★Charges 4★
Good deposit rates, but online FD booking is clunky.
Rajat MalhotraCustomer2026-07-16
Staff 5★Digital 2★Deposits 4★
Branch service is solid, but the app really needs work.
Ayesha SiddiquiCustomer24d ago
Staff 1★Grievance 2★
Rude response at the counter when I asked a basic question.
Deepak ChoudharyCustomer2026-06-05
Staff 2★Loans 2★Grievance 2★
Loan file sat untouched for a month until I visited in person.
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