AnonymousCustomer2026-06-27
Staff 2★Loans 2★Grievance 2★
Loan file sat untouched for a month until I visited in person.
3.5Overall / 5
270Detailed reviews
3,46,428Community votes
#6Bankerpedia 30
AI summary
of 270 customer reviews
Updated 16 Aug 2026
Customers collectively report a positive experience with Bandhan Bank, particularly with Deposits, which received the highest score. The bank's weakest area is Grievance redressal, with the lowest score among all parameters. Staff behaviour and Loans also received high scores, indicating customer satisfaction in these areas. Overall, customers seem to appreciate the bank's services, despite some concerns with grievance resolution.
+ Deposits+ Staff behaviour+ Loans− Grievance redressal
Every rating and comment below is written by a verified member. This summary is generated from those aggregated scores and refreshed daily. It is community sentiment, not a statement of fact about the bank.
How customers rate Bandhan Bank
Each area is scored out of 5 by verified members who actually bank here.
| What customers rate | Score | Stars | Ratings |
|---|---|---|---|
| Staff behaviour | 3.6/5 | ★★★★★ | 164 |
| Digital banking | 3.3/5 | ★★★★★ | 118 |
| Loans | 3.6/5 | ★★★★★ | 50 |
| Deposits | 3.9/5 | ★★★★★ | 96 |
| Grievance redressal | 2.7/5 | ★★★★★ | 132 |
| Charges & transparency | 3.6/5 | ★★★★★ | 104 |
Scores are adjusted for how many people rated, so a bank with a handful of ratings cannot outrank one with thousands. Star ratings do not affect the Bankerpedia 30 ranking, which is built only from positive and negative votes.
What people are saying
Real one-line experiences, newest first.
Pooja ShahCustomer2026-07-04
Digital 3★Grievance 2★Charges 2★
Debit card annual fee deducted despite the account being premium.
Vikram SinghCustomer2026-07-11
Digital 2★Grievance 3★
UPI fails often after 8pm, works fine in the morning.
Bhavna SolankiBanker29d ago
Deposits 3★Charges 4★
Locker rent has stayed flat for three years running.
AnonymousCustomer22d ago
Loans 5★Charges 5★
Prepayment had zero penalty, exactly as promised at signing.
Tanvi BhattCustomer2026-06-07
Staff 4★Deposits 5★
Senior citizen FD rate here beat three other banks I checked.
Vinod SharmaCustomer2026-06-14
Staff 5★Deposits 4★
Elderly parents were treated with real patience at the branch.
Farah KhanCustomer2026-06-21
Digital 4★Grievance 4★Charges 3★
Failed transaction refunded in two days without me chasing it.
AnonymousCustomer2026-06-28
Digital 4★Loans 3★
Net banking is plain but everything I need is two taps away.
Pooja ShahCustomer2026-07-05
Staff 5★Deposits 5★Charges 4★
Staff explained the whole FD ladder patiently, never felt rushed.
Vikram SinghCustomer2026-07-12
Staff 4★Digital 4★Deposits 4★Charges 5★
Salary account perks are genuinely useful, not just marketing.
Bhavna SolankiCustomer28d ago
Grievance 3★Charges 3★
Charges are fair for the services, wish they were clearer upfront.
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