AnonymousCustomer2026-07-05
Digital 2★Grievance 2★
App logs me out every few minutes during month-end.
3.5Overall / 5
278Detailed reviews
5,52,341Community votes
#22Bankerpedia 30
AI summary
of 278 customer reviews
Updated 17 Aug 2026
Customers collectively report a positive experience with Axis Bank, particularly with Deposits, which has the highest adjusted score. The weakest area is Grievance redressal, with the lowest adjusted score. Staff behaviour and Loans also receive relatively high scores, indicating a decent overall experience. However, the bank can improve its Grievance redressal to better serve its customers.
+ Deposits+ Staff behaviour+ Loans− Grievance redressal
Every rating and comment below is written by a verified member. This summary is generated from those aggregated scores and refreshed daily. It is community sentiment, not a statement of fact about the bank.
How customers rate Axis Bank
Each area is scored out of 5 by verified members who actually bank here.
| What customers rate | Score | Stars | Ratings |
|---|---|---|---|
| Staff behaviour | 3.7/5 | ★★★★★ | 169 |
| Digital banking | 3.4/5 | ★★★★★ | 122 |
| Loans | 3.6/5 | ★★★★★ | 50 |
| Deposits | 3.9/5 | ★★★★★ | 102 |
| Grievance redressal | 2.7/5 | ★★★★★ | 134 |
| Charges & transparency | 3.6/5 | ★★★★★ | 105 |
Scores are adjusted for how many people rated, so a bank with a handful of ratings cannot outrank one with thousands. Star ratings do not affect the Bankerpedia 30 ranking, which is built only from positive and negative votes.
What people are saying
Real one-line experiences, newest first.
Priya NairCustomer2026-07-12
Digital 4★
Biometric login on the app saved me from another PIN to remember.
Praveen RanaCustomer2026-07-19
Staff 5★Deposits 3★
Queue moved fast even on a salary day, staff were organised.
Rekha DasBanker2026-07-26
Digital 5★Grievance 4★
Card block through the app worked instantly when I lost my wallet.
AnonymousCustomer2026-06-08
Digital 4★Charges 5★
No hidden charges on my salary account, statement is clean.
Shweta MishraCustomer2026-06-15
Staff 4★Deposits 5★Charges 4★
FD renewal happened automatically and the rate was honoured.
Suresh KumarCustomer2026-06-22
Staff 4★Loans 5★Charges 4★
Home loan approved in four days, faster than my previous bank.
Divya MenonCustomer2026-06-29
Staff 4★Deposits 4★Grievance 4★
Cheque clearing is quick, never had a delay in two years.
AnonymousCustomer2026-07-06
Digital 3★Charges 4★
UPI works fine, but the app design feels a decade old.
Priya NairCustomer2026-07-13
Digital 3★Deposits 5★Charges 4★
Good deposit rates, but online FD booking is clunky.
Praveen RanaCustomer2026-07-20
Staff 5★Digital 2★Deposits 4★
Branch service is solid, but the app really needs work.
Rekha DasCustomer2026-06-02
Staff 1★Grievance 2★
Rude response at the counter when I asked a basic question.
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