AnonymousCustomer2026-06-22
Staff 3★Digital 3★Grievance 3★
Service depends entirely on which branch you walk into.
3.5Overall / 5
270Detailed reviews
33,096Community votes
#21Bankerpedia 30
AI summary
of 270 customer reviews
Updated 27 Jul 2026
Customers collectively report a positive experience with AU Small Finance Bank, particularly with Deposits, which has the highest adjusted score. The bank's weakest area is Grievance redressal, with the lowest adjusted score. Staff behaviour and Loans also receive high scores, indicating customer satisfaction with these aspects. Overall, customers seem to appreciate the bank's services, despite some areas for improvement.
+ Deposits+ Staff behaviour+ Loans− Grievance redressal
Every rating and comment below is written by a verified member. This summary is generated from those aggregated scores and refreshed daily. It is community sentiment, not a statement of fact about the bank.
How customers rate AU Small Finance Bank
Each area is scored out of 5 by verified members who actually bank here.
| What customers rate | Score | Stars | Ratings |
|---|---|---|---|
| Staff behaviour | 3.6/5 | ★★★★★ | 168 |
| Digital banking | 3.4/5 | ★★★★★ | 116 |
| Loans | 3.6/5 | ★★★★★ | 48 |
| Deposits | 3.9/5 | ★★★★★ | 96 |
| Grievance redressal | 2.7/5 | ★★★★★ | 132 |
| Charges & transparency | 3.6/5 | ★★★★★ | 102 |
Scores are adjusted for how many people rated, so a bank with a handful of ratings cannot outrank one with thousands. Star ratings do not affect the Bankerpedia 30 ranking, which is built only from positive and negative votes.
What people are saying
Real one-line experiences, newest first.
Rohit DeshmukhCustomer29d ago
Staff 2★Grievance 3★
Counter staff kept sending me between two desks for one form.
Pooja ShahCustomer22d ago
Staff 2★Grievance 1★
Called the helpline four times, got a different answer each time.
Vikram SinghBanker15d ago
Deposits 3★Grievance 2★Charges 1★
Locker charges went up mid-year with no notice at all.
AnonymousCustomer8d ago
Digital 1★Grievance 2★
Net banking was down for two full days, zero communication.
Mohan KrishnanCustomer2026-06-02
Staff 5★Digital 4★Deposits 4★
New account opening took twenty minutes start to finish.
Tanvi BhattCustomer2026-06-09
Digital 5★Deposits 4★
Opened an RD online in under ten minutes, no branch visit.
Vinod SharmaCustomer2026-06-16
Staff 4★Loans 5★Charges 4★
Car loan rate they quoted was the rate I actually got.
AnonymousCustomer2026-06-23
Staff 4★Loans 4★Charges 5★
They waived the processing fee when I asked, no drama.
Rohit DeshmukhCustomer28d ago
Staff 4★Grievance 5★
Raised a complaint on Monday, got a call back Tuesday morning.
Pooja ShahCustomer21d ago
Digital 5★Grievance 4★
App has not crashed once in eight months of daily UPI use.
Vikram SinghCustomer14d ago
Staff 5★Digital 3★Deposits 4★
Branch manager sorted my KYC update in one visit, no runaround.
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