AnonymousCustomer2026-06-22
Staff 3★Digital 3★Grievance 3★
Service depends entirely on which branch you walk into.
3.5Overall / 5
270Detailed reviews
33,096Community votes
#21Bankerpedia 30
AI summary
of 270 customer reviews
Updated 16 Aug 2026
Customers collectively report a positive experience with AU Small Finance Bank, particularly with Deposits, which received the highest score. The bank's weakest area is Grievance redressal, with a significantly lower score. Staff behaviour and Loans also received high scores, indicating strong performance in these areas. Overall, customers seem to appreciate the bank's services, despite some issues with complaint resolution.
+ Deposits+ Staff behaviour+ Loans− Grievance redressal
Every rating and comment below is written by a verified member. This summary is generated from those aggregated scores and refreshed daily. It is community sentiment, not a statement of fact about the bank.
How customers rate AU Small Finance Bank
Each area is scored out of 5 by verified members who actually bank here.
| What customers rate | Score | Stars | Ratings |
|---|---|---|---|
| Staff behaviour | 3.6/5 | ★★★★★ | 168 |
| Digital banking | 3.4/5 | ★★★★★ | 116 |
| Loans | 3.6/5 | ★★★★★ | 48 |
| Deposits | 3.9/5 | ★★★★★ | 96 |
| Grievance redressal | 2.7/5 | ★★★★★ | 132 |
| Charges & transparency | 3.6/5 | ★★★★★ | 102 |
Scores are adjusted for how many people rated, so a bank with a handful of ratings cannot outrank one with thousands. Star ratings do not affect the Bankerpedia 30 ranking, which is built only from positive and negative votes.
What people are saying
Real one-line experiences, newest first.
Rohit DeshmukhCustomer2026-06-29
Staff 2★Grievance 3★
Counter staff kept sending me between two desks for one form.
Pooja ShahCustomer2026-07-06
Staff 2★Grievance 1★
Called the helpline four times, got a different answer each time.
Vikram SinghBanker2026-07-13
Deposits 3★Grievance 2★Charges 1★
Locker charges went up mid-year with no notice at all.
AnonymousCustomer27d ago
Digital 1★Grievance 2★
Net banking was down for two full days, zero communication.
Mohan KrishnanCustomer2026-06-02
Staff 5★Digital 4★Deposits 4★
New account opening took twenty minutes start to finish.
Tanvi BhattCustomer2026-06-09
Digital 5★Deposits 4★
Opened an RD online in under ten minutes, no branch visit.
Vinod SharmaCustomer2026-06-16
Staff 4★Loans 5★Charges 4★
Car loan rate they quoted was the rate I actually got.
AnonymousCustomer2026-06-23
Staff 4★Loans 4★Charges 5★
They waived the processing fee when I asked, no drama.
Rohit DeshmukhCustomer2026-06-30
Staff 4★Grievance 5★
Raised a complaint on Monday, got a call back Tuesday morning.
Pooja ShahCustomer2026-07-07
Digital 5★Grievance 4★
App has not crashed once in eight months of daily UPI use.
Vikram SinghCustomer2026-07-14
Staff 5★Digital 3★Deposits 4★
Branch manager sorted my KYC update in one visit, no runaround.
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